CONVERGENCE® Enterprise AV Manager
CONVERGENCE Enterprise AV Manager is single tenant software for an organization to centrally monitor, audit, and control their ClearOne Pro Audio products worldwide.
Self-maintained and hosted on-premises or privately in the cloud by an organization, for complete control and security.
- Scales to support organizations of any size – large or small.
- License any Internet-accessible server, or for an isolated network, license a specific machine.
- Provide better online availability and performance by using multiple server instances for redundancy.
- Remote real-time access provides at-a-glance and all-inclusive powerful dashboard views.
- Get up and running quickly with auto discovery of Pro Audio devices and UNITE cameras.
- Organize AV devices and user permissions by any location hierarchy, such as city, building, and room.
- Assign access rights by organization, location, user, and customized roles.
- Remotely configure, backup, restore, and update CONVERGE® DSP Mixers and P-Link peripherals systemwide – and simultaneously.
- Stay informed with email and SMS text alerts.
- Download device logs and data for troubleshooting, auditing, and reports.
- Provision CONVERGE Pro 2 VoIP lines and view VoIP registration status.
- Convenient single-sign-on access through LDAP connectivity or Microsoft Entra.
- End-to-end security with HTTPS, encrypted cloud servers, and 256-bit encrypted password management for both users and devices.
- Access from any device, desktop to mobile, with a powerful and elegant browser interface.
- Integrates with third-party management systems via a RESTful web interface.
- Also available is CONVERGENCE Cloud AV Manager.
- Multi-language support up to 12 different languages.
- Export Telemetry information to third-party monitoring tools such as Domotz and Prometheus.
- Discover and monitor any ClearOne USB Device through CONVERGENCE USB Monitor App (Windows, Mac, Fedora and Ubuntu).
- Manage information about each device by accessing its status history or adding notes.
- AI-powered chatbot to answer any question about ClearOne devices.
APPLICATIONS
- Single enterprise system maintenance
- Help desk operations
- Single-pane-of-glass business intelligence
USERS
- Organizations with internal AV/IT maintenance
- High-security organizations
- Global enterprises
- Multi-site organizations
- Educational institutions
Remote real-time system access provides at-a-glance and all-inclusive dashboard views.
PLATFORM
- Windows or Windows Server
- Browsers supported (desktop to mobile): Firefox, Chrome, Edge, Safari, Internet Explorer
REQUIREMENTS
- A Web browser with Internet access
- Your email address, name, and mobile phone number (to receive SMS text alerts)
- A license from ClearOne’s Business Partner Services
- CONVERGENCE Local Agent free software downloaded and installed on a server
- On each LAN or CAN network of your organization
- Easy setup behind an Internet firewall
- Connected over the Internet to a Local Agent Server Account on Enterprise AV Manager
- Automatically (recommended) or manually update
COMMUNICATIONS
- Web server protocol: HTTPS (Local Agent servers may use HTTP)
- Minimum broadband internet connection speed of 256Kbps (512 Kbps recommended)
- Allows default or custom SMTP email server access for email alerts
- Allows LDAP directory service access (ex. Active Directory)
- SMS text alerts
- Email alerts
MONITORING STATUS
- Monitoring System: Active, Issue, Off
- Pro Audio Devices: Configuring, Down, Healthy, Incomplete Stack (the device’s CP2 stack has one or more devices offline), Locate Light On, Login Failed, Mismatched Stack (the device belongs to a different stack than its parent), OVERHEATING! (for CP2s), Restarting…, Safety Mute On, Unconfigured, Updating Firmware, VoIP Registration Failed, VoIP Restart Pending, Overflowed (the device overflows the maximum number of devices allowed with your subscription or service plan.)
- UNITE Cameras: Down, Health, Updating Firmware.
SECURITY
- SHA-256 encrypted password storage for users, devices, and external services
- Password trial rate limiting
- Quality meters prevent weak passwords
- Thwarts various security-hacking attacks
PRODUCTS SUPPORTED
- CONVERGE® Pro 2 DSP Mixers
- CONVERGE Huddle DSP Mixer
- CONVERGE Pro 2 USB Expander
- CONVERGE Pro 2 GPIO Expander
- CONVERGE Bluetooth Expander
- BMA 360
- BMA CT
- Beamforming Mic Array 2
- DIALOG® 20 USB
- UNITE® Cameras
- DIALOG® UVHF
- BMA 360D
- BMA 360DX
- Audio Expander
- HDMI Expander
- CHAT® Speakerphones
- DIALOG® Aero
- VERSA® Devices
PART NUMBERS
- SWR-1000-002 CONVERGENCE AV Manager Unified Platform
- SWR-1000-002-1 Cloud
- SWR-1000-002-2 Enterprise
- SWR-1000-002-3 Local Agent
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